Reference

Open guru138 Legal access with clear rules

guru138 Legal gives you a direct view of account checks, wallet records, data choices and access conditions before you open an account.

Account termsData choicesIndonesia access
guru138 Open guru138 Legal access with clear rules
POLICY CONTACT

Contact us about Legal questions

A clear contact path helps when a Legal clause affects your account or wallet status. Use the support route beside the cashier path, include your account details and describe the exact policy…

Account access Ask us to clarify phone verification, account information or an access pause. Include the account identifier you used so our support team can match the request to the correct record.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and displayed status. We use those details to explain whether the record is pending, matched or needs correction.
Policy changes If you want a clause explained or your personal details changed, contact us through the account help path. State the requested change clearly and retain our reply for your records.
DATA PRACTICE

Protect your account under our Legal policy

We handle Legal requests through the account record rather than informal messages, which lets us check identity, payment references and requested changes together.

Account records

We use the details attached to your account to process access questions, verification checks and policy requests. Keeping your phone and account information current helps us address the correct record.

Payment references

A DANA, OVO, GoPay or QRIS reference can help us trace a wallet status question. We ask for the reference connected to your account, not unrelated payment details.

Cookies

Cookies can keep your session active while you move between account pages on a phone or desktop browser. Our Legal wording explains their role and the choices available in your browser.

Security checks

Phone verification is used before account access when the policy requires it. If details do not align, we may ask for clarification before changing account or wallet information.

Record retention

We retain account and payment records for the period described in our policy, including records needed to resolve disputes or verify a prior request. The stated period can change with applicable law.

Change requests

To request correction, removal or clarification, contact the policy support path with your account identifier and the exact field or clause involved. We reply through the account support route.

Find answers about guru138 Legal access

These Legal answers cover the questions you may have before opening an account from Indonesia. We keep the wording tied to account verification, personal data, cookies, wallet records and local access conditions so you know which detail to check next.

guru138 Legal covers account access, phone verification, data handling, cookies, payment records, policy changes and requests to correct or clarify information connected with your account.

Access depends on local law. Check the rules that apply to your location before opening an account, because our Legal terms do not replace requirements imposed by Indonesian or local authorities.

Phone verification helps us connect an access request to the right account and reduce mismatched details. We may require it before account access or before changing important account information.

We use payment references to check wallet status when needed. A DANA, OVO, GoPay or QRIS record may be matched with your account before we explain or correct a payment-related request.

You can ask us to clarify or correct account details covered by the policy. Send your account identifier and name the exact field or record, such as phone information or a payment reference.

Cookies can maintain your session when you open account pages in a mobile browser. Your browser settings control cookie choices, while our Legal wording explains the related data purpose.

Use the policy support path beside the account or cashier area and quote the clause or question. Include your account identifier so we can respond about the relevant record.